Making outgoing calls

There are several ways to initiate an outgoing call from the mobile app:

Making a call from a contact profile

1. Open the profile of a contact that you would like to call.
2. Tap on the  icon to make a call.

Making a call from a Calls tab

1. Open the ‘Calls’ tab
2. Choose a contact from your call history or open the numpad by tapping the  icon and dial a phone number manually.

Making a call from a chat

1. Open a chat with a contact that you would like to call.
2. Press on a  icon to make a call.

Dial a contact from your device’s phone book

To call a phone number that is in your device’s contacts list and is not imported into the mobile app:

• Switch to the ‘Contacts’ tab and select the ‘Phone Contacts’ at the top of the list.

• On the screen with the list of your contacts, tap on a contact you want to call.
• Press the  icon to make a call.

Alternatively way to dial a contact from your device’s phone book

1. Open the ‘Calls’ tab
2. Choose a contact from your call history or open the numpad by tapping the  icon and dial a phone number manually.
3. Press the  icon on the bottom left corner of the numpad.

Incoming calls

Upon receiving an incoming call, on your mobile device you will see a following screen:

During a call you have access to the following features:

Transfer a call

To transfer a call:

• During an ongoing call, tap on the ‘More’  icon to switch to the additional features set.
• Press the ‘Transfer’  icon

• Enter a phone number or choose a contact from the list, where you want to transfer a call.

• Choose if you would like to do a Blind or Attended transfer. 
• If you choose a ‘Blind transfer’, you will be disconnected from this call while the caller will be transferred to the number you selected.
• In case of ‘Attended transfer’, the caller will be put on hold, while the app will make an outgoing call to the number/contact you chose to transfer a call to.

Add a participant to a conference

To add a participant to a call:

• During an ongoing call, tap on the ‘More’  icon to switch to the additional features set.
• Press the ‘Add call’  icon

• Choose а contact that you’d like to add to a call from the list.
• OR press the numpad icon  to dial a phone number.

• After you’ve connected with a new participant, press ‘Join’ button to this participant to a conference.

Note: You can repeat all the above steps to add more people to a conference call.

Switching between two lines during a call

During a call, if you need to make an outgoing call while putting the current call on hold:

• Tap on the ‘More’ icon  to switch to the additional features
  set and press the ‘Add call’ icon

• Choose а contact that you’d like to add to a call from the list.
• OR press the numpad icon  to dial a phone number.

• After the connection has been established, you can switch between the two calls by tapping on a pause icon.

Working with call details

When you make dozens of calls every day, it is very hard to remember the details of every single call. By filling a call subject and adding some comments, you can highlight the most important parts of your conversation and easily find it later, when you’ll need it.

To view / add information about a call:

• Open your conversation history with a contact. You can do that by switching to the ‘Calls’ tab and selecting a contact from the list of your calls.

• After selecting a contact, you’ll see a history of all communication with that contact. Tap on a ‘View details’ link of a call you’d like to add details to.

Adding Call Subject and comments

When you open the ‘Call details’ panel, you can view and edit a subject of a call and write out some important parts of a conversation in the ‘Comments’ section.

After you finished editing the Call Details, tap on the  icon to confirm, or on the  icon to discard the changes.

Finding a call by its subject

Specifying a subject of a call can help you easily find that call any time later. To find a call by its subject, simply type a subject you want to find in the Chat Search field and press the ‘Search’ button.

Note: You can also tap on the  Icon to mark a call as a Favorite, which will make it easier to find.

Listening and sharing a call recording

Please check the availability of this feature with your PBX Administrator.

When you record a call using your mobile or desktop app, this call recording get synchronized between all your devices. It means that you can listen to the recording of a call on your mobile device, even if it was recorded from your desktop application.

To access a call recording from your mobile app:

• Open your conversation history with a contact.
• Calls that have a voice recording will have a  icon.

• Tap on a ‘View details’ link of a call which recording you’d like to listen to.
• On the Call Details panel, press  icon to playback a call recording.

To share a call recording to other applications on your device:

• Open the details of a call which recording you would like to share.
• Tap on the  icon.
• Choose an application on your device where you’d like to send a recording.

You can choose this same application from the list to share a recording with your colleagues who use this app.

Chats and messages

Using the mobile app, you can send a text message to a colleague directly via ‘Personal’ chat or to a group of colleagues using a ‘Group’ chat.

The ‘Chats’ tab is where all of your chat conversations, all the messages you’ve sent and received, are displayed.

It is also where you can create a new ‘Personal’, ‘Group’ or ‘SMS’ chat.

You can initiate a chat with a colleague using one of the following options:

• Open your colleague’s Profile. And pressing the chat icon.
• Select an existing chat in the ‘Chats’ tab.
• Creating a new chat in the ‘Chats’ tab by pressing on the  icon at the bottom of the screen and then selecting the type of chat you would like to create.

Sending a text message

To send a text message to another app user:

• Open a chat with a colleague(s) you would like to send a message to.
• Tap on the text area at the bottom of the screen.
• After you’ve finished typing your message, press the  icon to send it.

Sending voice messages

To send a voice message to your colleagues who are using the app:

• Open a chat with a colleague(s) you would like to send a file to.
• Tap on the  icon at the bottom of the screen.
• The recording will start, and the appearance of the microphone icon will change.

• After you’ve finished recording your message, tap again on the microphone icon to send you message.

Note: To cancel the recording press and hold the microphone icon and slide it to the left.

Sending a SMS message

Please check the availability of this feature with your PBX Administrator.

To send a SMS message to a contact or a phone number:

• In the ‘Chats’ tab press on the  icon at the bottom of the screen and then tap on the  icon to create a new chat.
• Select a contact you’d like to send a SMS message, or type in a phone number at the top of the screen.

• Tap on the text area at the bottom of the screen and type in your message.

• After you’ve finished typing your message, press the  icon to send it.

Sending files, photos and locations

To send a file, photo or your current location:

• Open a chat with a colleague(s) you would like to send a file to.
• Tap on the  icon at the bottom of the screen.

• Select the type of the message that you would like to send.

Copying a text message

To copy to a specific message in a chat:

• Long-tap on a message that you’d like to copy.
• In the top icon bar, press the  icon.

Share messages with other applications on your device

To share a message with other applications:

• Long-tap on a message that you’d like to share.
• Tap on the  menu icon at the top right corner of the screen and choose ‘Share’ from the dropdown menu.

• Select an application on your device you’d like to share a message with.

Info: You can choose this same application from the list to share a message with your colleagues who use this app.

Replying to a message

To reply to a specific message in a chat:

• Long-tap on a message that you’d like to reply to.
• In the top icon bar, press the  icon.

• At the bottom of the screen, right above the Text Area where you type your messages, you’ll see the message that you’re replying to.

• Type your reply in the text area at the bottom of the screen.
• Press the  icon to send your reply.

Forwarding a message

To transfer a message to another colleague(s):

• Long-tap on a message that you’d like to transfer.
• In the top icon bar, press the  icon.

• Select contacts or group chats where you would like to transfer a message to.

Create a Group chat

To create a new chat:

• Switch to the ‘Chats’ tab and press on the  icon at the bottom of the screen.
• Press on  icon to create a new ‘Group’ chat.
• Enter the name of the group chat you would like to create.

• Tap on the  icon to add colleagues to the group.
• Select participants for this group chat from the list and press ‘Done’.

• Now you can select who, aside from you, will be this group’s Admin and will have the right to add or remove participants to this group.
• Press the ‘Edit’ buttons to edit the list of admins or the list of participants.
• To set the avatar icon for this group, press the camera icon to the left of the group name.

• After you’ve finished editing the lists of participants and admins, press ‘Done’ to create a group chat.
  

App Settings

In the App Settings you can set Call Forwarding, Voicemail and some other features according to your needs. To open the App Settings, you need to switch to the Menu tab and select the Settings menu item.

Here you can set the following options:

Autoload photos/images. This feature allows the app to preload all the images in your personal and group chats.

Announce incoming call number. If you have a headset connected to this device and this feature is turned on, you will hear a caller’s phone number when receiving an incoming call.

Call settings is where you can setup Call forwarding and your personal Voicemail.

Report an issue. While we are trying our best to make the perfect app, there may be times when you will encounter an issue or a ‘bug’. For those time, please use this feature and send us an information about the issue you’ve experienced. Our support team will do our absolute best to find the resolution as soon as possible.

Version. Here is where you can find the version of the app you are using right now.

Call Settings

For various cases when you can’t pick up the call in the app, you can set the following Call Forwarding rules.

Those rules will help automatically forward calls to the external phone numbers you specify.

Forward all calls. This feature will forward all your incoming calls to a phone number specified in a ‘forward to’ field below.

Forward when offline will forward your calls to a specified phone number only in case the app loses connection with your server.

Forward when busy. This rule will only apply during the time when you have an active call.

Forward when no answer. You can turn this feature on if you want to forward calls you do not answer during the time set in the ‘Waiting time’ parameter below.

Voice mail.* This checkbox turns your voicemail feature on/off. To record or change your voicemail greeting, tap on the ‘Prompt’ link.

Check the ‘Recording’ feature to enable total call recording for all your calls. **

Call waiting feature allows to suspend an existing phone call to answer a second call. This feature is required for putting a call on hold, transferring a call, and creating a conference call.

*This feature is only enabled in specific scenarios on your system By default, this check box will not do anything, as your voicemail will be managed by your PBX, not the app.

**Please check the availability of this feature with your PBX Administrator.