Quick Start Guide: Polycom VVX 350 Desktop Phone

Your Polycom VVX 250 desktop phone is equipped with various features and functions to enhance your communication experience. This quick start guide will help you become familiar with the essential features and operations of your device.

Key Features and Functions

Voicemail Indicator

• Located on the upper right corner of the phone.
• The light flashes red to indicate new messages.

Softkeys

• Functions for the soft-key buttons appear directly above them on the display.
• Their functions are context-sensitive, changing based on your current activity.
• For example, during a conference, soft-keys display functions related to conferencing.

Home Button

• Located to the right of the navigational buttons.
• Press Home from any screen to return to the home screen.

Navigation Button

• Scroll through options and lists on the display using left/right or up/down.
• To select an item, press the OK button in the center of the four-way navigation arrows.
• To cancel or go back to a previous screen, press the Back button to the left of the navigation arrows.

Headset, Speaker, and Mute Keys

• Located along the right edge of the phone.
• Use these keys as labeled for their respective functions.

Volume Key

• Located at the bottom of the phone below the dial pad.
• Adjusts the volume of the handset, headset, speaker, and phone’s ringer.

Transfer Button

• Transfers active calls to another number.

Hold Button

• Places a call on hold. Held calls can only be retrieved by the same phone that placed them on hold.

Back Button

• Cancels actions or returns to the previous screen when pressed.

Line Keys

• Indicate the status of your lines and associated activity.
• Backlighting informs you when a line is idle, ringing, in use, on hold, or disconnected.
• These keys can also be programmed for BLF or speed dialing.

Basic Operations

Placing a Call

1. Dial the number.
2. Pick up the handset for a regular call.
3. For a hands-free speakerphone call, dial the number, then press the Speaker button or Dial softkey.

Answering a Call

• Pick up the handset to answer a call.
• For a hands-free speakerphone call, press the Answer softkey or the Speaker button.

Dialing from Directories

1. Press the Home button.
2. Select Directories.
3. Navigate to Contact Directory.
4. Select the contact and then the number from the Contact Information Screen.
5. Press OK to dial.
   • This directory is populated from the Contacts application on the PBX.

Dialing from Recent Calls

1. Press the Home button.
2. Select Directories.
3. Navigate to Recent Calls.
4. Use the Sort softkey to order calls or Type to filter specific calls.
5. Select a call record to initiate a call.

Placing a Call on Hold

• From Lines, Calls, or Active Call view, press the Hold softkey or function button.
• To retrieve the call, press the More softkey and then the Resume softkey or Hold function button again.

Call Park / Call Retrieve

• Call Park places a call on hold for other users to retrieve from any phone in the office.
• To Park: Press any available Park line key. Your administrator must have enabled the call park profile for phones that need the parking feature.
• To Retrieve: Press the Park line key associated with the call you would like to retrieve.

Transferring a Call

• Announced Transfer: Press the Transfer button to place an active call on hold. Dial the number and press the Send softkey to transfer the call. Once the third-party answers, announce the call and press the Transfer button, or hang up the phone. If the user is unavailable and does not answer, or does not wish to accept the call and hangs up, the caller will be placed back on your phone on hold, and will need to be retrieved.
• Blind Transfer: Press the Transfer button to place an active call on hold. Press the Blind softkey (or More softkey if Blind is not visible). Dial the number and press the Send softkey to complete the blind transfer.
• Transfer to Voicemail: Press the Transfer button to place an active call on hold. Enter *99 and dial the party’s extension, then press #.

Muting a Call

• Press the Mute function button to mute the phone’s microphone during a call. Press Mute again to unmute.

Listening to Voicemail

1. Press the Voicemail function button, or dial *97. To connect to another users voicemail, dial *98.
2. Enter your passcode, then press #. Your passcode by default is your extension number. You will be prompted to change this upon first login.
3. Follow the voice prompts to listen to or manage your messages.

3-Way Conferencing

1. Place the first call.
2. Press the More softkey and then the Conference softkey to initiate a conference call and dial the next number.
3. The active call will be on hold during the process.
4. To join all parties in the conference, press the Conference softkey again.
5. To remove yourself from the call but keep others connected, press End Call.
6. Use the Manage softkey to manage participants,
7. Press the More softkey and then the Split softkey to end the conference and hold all participants.

Forwarding Calls

• Press the Forward softkey from Home or Lines view.
• Select the forwarding type, enter the forwarding number, and press Enable to forward calls.
• To turn off Call Forwarding, press the Forward softkey. Select the forwarding type and press Disable.