Key Features and Functions

Softkeys

• The T31G provides four softkeys: Call Log, Directory, DND, and Menu.
• Use the Call Log key to review recent calls and the Directory key to access your contacts.
• The DND softkey toggles Do Not Disturb, while the Menu softkey provides access to additional settings.

Dedicated Physical Keys

• Handset, Speaker, and Headset keys for audio control.
• A dedicated Transfer key for call transfers.
• A dedicated Conference key for initiating multi‑party calls.
• A dedicated Hold key to place calls on hold.
• A physical Mute key to silence your microphone during calls.

Navigation Keys

• Use the directional (up/down/left/right) keys to scroll through menus and lists.
• Press the central OK key to select items.

Basic Operations

Placing a Call

1. Dial the number using the physical keypad.
2. Pick up the handset for a regular call or press the Hands‑free key for speakerphone mode.
3. To use a specific SIP line, press the corresponding physical line key before dialing.

Answering a Call

• Pick up the handset to answer an incoming call.
• For hands‑free operation, press the Hands‑free key or the Headset key if using a headset.

Dialing from Directories

1. Press the Directory softkey to open your contacts.
2. Scroll through the list using the navigation keys.
3. Select a contact and press OK to dial.

Dialing from Recent Calls

1. Press the Call Log softkey to view recent calls.
2. Select a call record and press OK to redial.

Placing a Call on Hold

• During an active call, press the dedicated Hold key to put the call on hold.
• Press the Hold key again (or select Resume if prompted) to retrieve the call.

Transferring a Call

• For a Blind Transfer, press the dedicated Transfer key, dial the target number and press the B Transfer softkey.
• For an Attended Transfer, press the dedicated Transfer key, dial the number of the recipient, once the recipient answers, press the Transfer key to merge the calls.

Muting a Call

• Press the dedicated Mute key during a call to silence your microphone; press it again to unmute.

Listening to Voice Messages

1. Press the Menu softkey and select the Message option, or dial *97.
2. Enter your passcode when prompted, then press #.
3. Follow the voice prompts to listen to or manage your messages.

3‑Way Conferencing

1. Place the first call.
2. Press the dedicated Conference key to initiate a conference call and dial the next number.
3. The active call is automatically placed on hold.
4. Press the Conference key again to merge the calls.
5. To exit the conference while keeping others connected, press the End Call option.

Forwarding Calls

• Press the Menu softkey, select Features, and select the Call Forward option.
• Select the desired forwarding type (Unconditional, On Busy, or No Answer), enter the forwarding number, and press Enable.
• To disable call forwarding, re-access the Call Forward option and select Disable.

Call Park / Call Retrieve

• If enabled by your system, press the designated Park key to park a call.
• To retrieve a parked call, press the corresponding Line key that indicates a parked call.