1. How to Access Voicemail

You can reach the voicemail system in three ways:

1. Voicemail button on your desk phone
   Press the voicemail / message key.
   This dials the “own mailbox” code (equivalent to *97).
2. Voicemail speed dial on the softphone
   Tap the Voicemail speed dial.
   This also goes to your own mailbox (*97).
3. Dial the star codes directly
   
   • Your own mailbox: dial *97.
   • Another mailbox: dial *98.

2. First-Time Login and Guided Setup

By default, your voicemail password is your extension number.

2.1 First-Time Login to Your Own Mailbox

1. Use the voicemail button, softphone speed dial, or dial *97.
2. When prompted for your password, enter your extension number and press #.
3. The system detects first-time use and starts a guided setup. You will be prompted to:
   • Set a new voicemail password (PIN).
   • Record your spoken name.
   • Record your main greeting.
4. Follow the voice prompts until each step is confirmed and you are returned to the Main Menu.

2.2 First-Time Login to Another Mailbox (*98)

Use this on shared phones or if you are checking another mailbox (when permitted).

1. Dial *98.
2. Enter the mailbox extension number, then press #.
3. Enter the password (default is that extension number), then press #.
4. Complete the guided setup for that mailbox as in section 2.1.

3. Logging In After Setup

3.1 From Your Own Phone

• Press the voicemail button, softphone voicemail speed dial, or dial *97.
• Enter your voicemail password (your new PIN, not your extension) and press #.

3.2 From Another Phone

• Dial *98.
• Enter your extension, then press #.
• Enter your voicemail password, then press #.

After logging in, you arrive at the Main Menu.

4. Main Menu Options

After the system announces how many new messages you have, these options are available:

• Press 1 – Listen to New Messages
• Press 2 – Listen to Saved Messages
• Press 5 – Advanced Options (greetings, name, password)

5. Listening to Messages (Message Playback)

After choosing 1 – New Messages or 2 – Saved Messages, you are in the Message Playback menu.

During or after each message, you can use these keys:

• 1 – Replay the message
• 2 – Save the message (keep it)
• 3 – “Envelope”: hear message information (caller ID, time received)
• 5 – Call the caller back (where supported)
• 7 – Delete the message
• 8 – Forward the message to another mailbox
• 9 – Forward the message to email (where enabled)

When you finish with a message, the system moves to the next one until there are no more.

6. Advanced Options

From the Main Menu, press 5 for Advanced Options:

• 1 – Record Greeting
  Record a new personal greeting (for example, “You have reached John at extension 203…”).
  Before recording, you are prompted to choose which greeting number (1–9) to save it as.
• 2 – Choose Greeting
  Switch between previously recorded greetings.
  You will be asked to choose greeting 1–9.
  Useful for different greetings (standard, out of office, after-hours, etc.).
• 3 – Record Name
  Record or update the spoken name used in company directories and system announcements.
• 6 – Set Password
  Change your voicemail password (PIN).
  Enter your current password, then your new password when prompted.
• 0 – Return to Main Menu
  Return to the Main Menu without making further changes.

7. Quick Reference